TrueDialog Portal
Comms Hub > Channels
The Channels settings window lets you view the channels connected to your Comms Hub and add Social Media channels. TrueDialog supports Facebook Messenger and WhatsApp conversations through the Comms Hub, but you must connect your accounts to TrueDialog before your users can send you messages.
- Access the Communication Hub page by clicking Comms Hub in the left sidebar.
- Click the horizontal line of three dots to the right of the user name and select Channels.
My Channels Tab
The My Channels tab shows you the channels connected to your Comms Hub. All Short Codes and Long Codes connected to your TrueDialog account are connected to your Comms Hub and will be shown in the SMS section. See the following articles for managing your Facebook Messenger and WhatsApp connections.
Add Channel Tab
The Add Channel tab gives you options for adding Social Media connections. The following articles provide instructions on adding Facebook Messenger and WhatsApp connections.