Adding a Facebook Connection

This guide will show you how to create connections between the Comms Hub and your Facebook Account. TrueDialog supports Facebook Messenger and WhatsApp conversations through the Comms Hub, but you must connect your accounts to TrueDialog before your users can send you messages. The Channels settings window allows you to view the Channels currently connected to your Comms Hub and add Facebook and WhatsApp Channels.

When you add a channel, you connect your Facebook and WhatsApp accounts using Meta’s connection interface. Please note that the process described below reflects the instructions at the time of writing, but Meta may change the process at any time without prior notice. If you encounter any issues while connecting your account, contact TrueDialog’s helpful support team at support@truedialog.com.

1. Access the Communication Hub page by clicking Comms Hub in the left sidebar.

   

2. Click the horizontal line of three dots to the right of the user name and select Channels.

   

Channels Tabs

My Channels

Add Channel

Facebook Page

Before connecting your Facebook account with TrueDialog, make sure you have a Facebook Page that you will use for messaging through TrueDialog. If you don’t have a Facebook Page, create one on Facebook. For help creating a Page, see Meta’s article for creating a Facebook Page: Meta Business Help Center – How to create a Facebook Page

Adding Facebook Messenger Connection

The Facebook Messenger connection allows users to visit your Facebook Page and message you using Facebook Messenger. Once your account is connected, these messages will be routed to your Comms Hub – Social Media section.

If you don’t have a Facebook account, you must create one before connecting to TrueDialog. After creating a Facebook account, you must also create a Facebook Page. See the Facebook Page section above.

You can connect up to 3 Facebook Messenger channels.

1. Click Facebook Messenger.

   

2. A new window with a Facebook login will open.
3. Enter your Email or phone and your Password in the respective text boxes.
4. Click Log In.

   

5. Click Continue as [Your Facebook Name].

   

6. On the Choose the Pages you want TrueDialog to access, select the Facebook Page you want to connect with TrueDialog.
   1. Select Opt in to current Pages only.
   2. Check the box next to the Facebook Page to connect.
   3. If no Pages are shown, create a Page and start the connection process again. See the Facebook Page section above for more information.
7. Click Continue.

   

8. Review the permissions TrueDialog is requesting and click Save.

   

9. If your Facebook account is successfully connected, you will see this message.
10. Click Got it.

    

11. If your connection is successful, the new connection will appear under Facebook Messenger on the My Channels tab.