Pushing a Campaign – Voice

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Sending Messages > Campaigns

After creating a Voice campaign, the next step is to push it to a list of contacts. This article will guide you through the process of immediately pushing your Voice campaign to a Contact List.

There are various options available to configure the push action for your campaign. You can execute it immediately, at a scheduled time, or make it recurring. Additionally, you can add recipients as a Contact List or manually enter their phone numbers. The article series [Immediate, Scheduled, Recurring] on pushing a text message campaign explains these options in detail and can be applied to other types of campaigns. For simplicity, this article will only focus on how to push a Voice campaign to a Contact List immediately.

According to FCC Regulations, all outgoing voice calls must have a valid Call Forwarding number. Before pushing a Voice campaign, follow the instructions below to verify that the phone number you are pushing the campaign with has Call Forwarding activated.

Check Call Forwarding

1. Click your Account Name in the upper right corner.
2. In the dropdown, select Numbers.

   

3. Locate the phone number on the list that you will use to push the Voice campaign.
4. Verify that the Forwarding Status is Active.

   

5. If the Forwarding Status is None, follow the instructions in the Setting Long Code Call Forwarding article to add a Call Forwarding number.

Create Push

1. Expand Send Messages in the left sidebar and select Campaigns.

   

2. Click the arrow icon in the campaign’s action column to open the dialog window to push the campaign.

   

3. Select Execute.

   

4. Click the Voice Channel dropdown and select the phone number from which the messages will be sent. Note: The phone number must be a long code with a valid Call Forwarding number.

   

5. Click the Contact List(s) box to get a list of the available contact lists.
6. Select one of the contact lists to add. Repeat these steps to add as many contact lists as required. Note: If a contact is in multiple lists, the system will only send a message to the contact once.
7. (Optional) Select Ignore Single Use if you wish to send a single-use campaign message to contacts that have already received the campaign.
8. Click Send.

   

9. Review the details of the push. An estimate of the number of messages the push will send is shown.
10. Enter the confirmation code on the left in the box on the right.
11. Click Confirm.

    

12. After starting the campaign push, a success message will appear in the upper right corner.