TrueDialog Portal
Integrations Hub
This article outlines the steps for completing various tasks using the Integrations Hub and provides links to relevant articles for detailed instructions.
Create TrueConnect Between TrueDialog and a Built-In App
The steps below outline the installation and configuration of a Built-In app to send webhooks from the TrueDialog system to the App.
Step 1: Install a Built-In App
Install one of the built-in apps following the instructions in the article below. Select TrueConnect for the Connection Type.
Step 2: Connect the App Using the TrueConnect Chart
Connect the Campaigns and/or CommsHub messaging systems to the App you installed in Step 1. See the following article to learn how to make these connections.
Create TrueConnect Between TrueDialog and a Custom App
The steps below outline the process of creating and configuring a custom app to send webhooks from the TrueDialog system to your application’s endpoint.
Step 1: Create a New App
Create a new app to connect to an endpoint for your application. Follow the instructions in the article below to configure the required webhooks for your application.
Step 2: Install the New App
Install the App you created in Step 1, following the instructions in the article below. Select TrueConnect for the Connection Type.
Step 3: Connect the App Using the TrueConnect Chart
Connect the Campaigns and/or CommsHub messaging systems to the App you installed in Step 2. See the following article to learn how to make these connections.
Migrate From Callbacks to Classic Connection App
Migrating from TrueDialog’s callback system to an Integration App with a Classic connection type does not require any code changes for your application. The steps below outline the process for completing this task.
Step 1: Take Note of Callbacks
Check the Callback page on the Portal to see all of the Callback Types configured to send to your endpoint. In the next step, you will duplicate these callbacks as webhooks. For more information about callbacks, see the following article.
Step 2: Create a New App
Create a new app to connect to an endpoint for your application. Follow the instructions in the article below to add webhooks for each of the Callback Types you found in Step 1.
Step 3: Install the New App
Install the App you created in Step 2, following the instructions in the article below. Select Classic for the Connection Type. Once the App is installed, webhooks will be sent to the specified URL.
Step 4: Remove the Callbacks
Until the callbacks are removed, you’ll receive two sets of messages at your endpoint. Before removing the callbacks, you can double-check that your webhooks are set up correctly by comparing them to the callback messages. Once you’ve confirmed everything, remove the duplicated callbacks you added as webhooks in the new App. For more info on callbacks, check out the article below.