Controlling Auto Response For Comms Hub

TrueDialog Portal

Comms Hub > Auto Response

This guide will show you how to schedule and enable the Comms Hub Auto Response feature. The Comms Hub has an Auto Response feature that lets you create a pre-written message to respond to any incoming messages automatically. 

When the Auto Response feature is enabled, messaging capabilities for the user are temporarily disabled until the feature is turned off.

Enable Auto Response

1. Access the Communication Hub page by clicking Comms Hub in the left sidebar.

   

2. Click the horizontal line of three dots to the right of the user name and select Auto Response.

   

3. Click the Auto-Response toggle to enable Auto Response.

   

4. Enter your message in the Auto-Response Message textbox.
5. Click Save to save your Auto Response settings.

   

6. After saving the Auto Response, a success message will appear in the upper right corner.

   

7. When Auto-Response is enabled, the user status will change from Active to Auto-Response mode on.

   Messaging functionality will be disabled until Auto Response is turned off.

   

Schedule Auto Response

An Auto Response message can be scheduled to start and end at a specified time and date.

A Scheduled Auto Response will activate at the scheduled time, toggle the Auto-Response on, and fill in the Auto-Response Message with the scheduled message.

If Auto-Response is already on when a Scheduled Auto Response is activated, the Auto-Response Message will be replaced with the scheduled message. Once the Scheduled Auto Response has ended, the Auto-Response will turn off.

1. Click the horizontal line of three dots to the right of the user name and select Auto Response.

   

2. Click the green calendar icon to the right of Schedules.

   

3. Fill out the Auto Response Schedule form.
4. Each Schedule Type has different fields that are displayed on the form.
5. The example in the image below creates a scheduled Auto Response for every weekend.
6. Click Save.

   

7. After saving the schedule, the new schedule will be shown on the Auto Response window, and a success message will appear in the upper right corner.

   

8. Click Save on the Auto Response window.

   

9. After saving the Auto Response, a success message will appear in the upper right corner.