TrueDialog Portal
Administration > Numbers
This article shows you how to request a new phone number to send messages from. Make sure to request a new number from the account with which the number will be used or its immediate parent. If the Request New Number button is unavailable, contact TrueDialog for assistance.
Request Number
- Click your Account Name in the upper right corner.
- In the dropdown, select Numbers.
- Click Request New Number.
- Click the Account dropdown and select the account requesting the new number.
- Click the Area Code dropdown and select the area code you want the new number to be in. Note: The Area Code dropdown is searchable by area code or state.
- Click Request. Please be aware that your account will be charged for the new number.
- After requesting the number, a request sent message will appear in the upper right corner.
Verify New Number Assignment
- To view the status of the request, click the Requested Numbers tab. Your request will be displayed at the top of the table. The new number can take up to 10 minutes to be assigned to your account.
- Once the number is assigned to your account, you can view it by clicking the Current Numbers tab. Click the Refresh icon if necessary.