Salesforce
TrueDialog Integration
This article will show you how to send an MMS message using the TrueDialog Messenger on your record’s page. You must add the TrueDialog Messenger to your page layout before you can send a message. See the Salesforce – Adding TrueDialog Messenger article for instructions. See the Salesforce – TrueDialog Messenger Overview article to learn about the other features of the messenger.
The following instructions use the Sales app and the Contacts object in the standard Salesforce format. However, these steps can also be applied to other applications and standard object types. Depending on your Salesforce configuration, some fields may appear in a different layout or not be available. If you cannot view or edit the fields mentioned in this article, please contact your System Administrator for assistance.
Files must be 300kB or less in size. See the table below for the supported file types.
| File Type | Supported Extensions |
|---|---|
| Image | .jpg | .jpeg | .jfif | .png |
| GIF | .gif |
| vCard | .vcf |
| Video | .mpeg | .mpg | .mpe | .m1v | .m2v | .mp4 | mp4v |
| Document | .doc | .docx |
| Text | .txt | .text |
| Audio | .wav | .mp2 | .mp3 |
- Select the Contacts tab.
- Click your contact.
- Click the Upload Files button.
- Use the Open file window to select the image to send.
- Click Open.
- The uploaded file name is displayed under the Upload Files button.
You can replace a file by uploading a new one, but you cannot remove a file from a message. If you no longer want to send an MMS message, navigate to a different page and then return to the messenger to clear any uploaded files.
- Enter your message in the message text box.
- Click the Send icon to the right of the message text box.
- Once sent, your message will appear in the message thread as a blue message bubble.
- The image you sent with the message will also appear in the message thread in a blue message bubble.
If you send a file type other than an image, a Broken Image icon will appear in the message thread, but the attached file will still be sent.
If you receive the following Messenger Error when sending an MMS message. It is caused by sending an unsupported file type.